Returns must be approved by Partech in writing before any goods are returned. Please do not return goods to us before you have received written return approval and return instructions from Partech.
Return Policy
Need to return an order? Read how return requests are handled for business customers ordering from Partech Store.
Note
This Return Policy explains how return requests are handled for orders placed through www.partech-store.com.
Returns must be approved by Partech in writing before any goods are returned. Please do not return goods to us before you have received written return approval and return instructions from Partech.
This Return Policy should be read together with our Terms and Conditions. In the event of any conflict between this Return Policy and Section 9 of our Terms and Conditions, Section 9 of the Terms and Conditions shall prevail.
Return request window
If you wish to return a product, you must contact us in writing as soon as possible after receiving the goods, and no later than 14 days after receipt.
Return requests should be sent to:
Please include:
- order number
- item number or product number
- quantity you wish to return
- reason for the return request
- photos of the product and packaging, if relevant
Submitting a return request does not automatically mean that the return is accepted. Partech may decide whether and to which extent a return is permissible.
Return approval
If Partech approves a return, we will provide written return approval and practical return instructions.
Goods returned without prior written approval may be rejected.
Any return fee, if applicable, will be stated in the written return approval before the goods are returned. A return fee may be claimed in advance as a condition for allowing the goods to be returned.
Condition of returned goods
Returned goods must normally be:
- unused
- undamaged
- complete
- in original packaging
- packed securely for transport
- returned according to the return instructions provided by Partech
Products that are used, installed, damaged, incomplete, modified, or not returned in acceptable condition may be rejected or credited at a reduced value.
The returned goods remain at the customer’s risk until they have been received by Partech. We recommend using suitable packaging and a traceable shipping method.
Products normally not eligible for return
The following products are normally not eligible for return:
- Order Items, as defined in our Terms and Conditions
- products made to order
- products custom made or customized to customer specifications
- products ordered specifically from our supplier for the customer
- used, installed, damaged, incomplete, or modified products
- products without original packaging, where original packaging is required for resale, identification, or inspection
Partech may still consider a return request at its sole discretion, but such products should not be considered returnable unless Partech has confirmed this in writing.
Return shipping and costs
Unless otherwise agreed in writing, the customer is responsible for:
- arranging return shipping
- paying return shipping costs
- ensuring the goods are properly packed
- ensuring the goods are returned according to the return instructions
Original shipping costs and return shipping costs will not be credited for approved standard returns.
Import duties, VAT, customs clearance fees, and similar charges are handled according to our Terms and Conditions and are normally not credited by Partech.
Inspection and credit
Returned goods will be inspected after they are received by Partech.
Credit will only be issued if the returned goods are received in accordance with the written return approval and this Return Policy.
If the returned goods are not received in acceptable condition, or if the return does not follow the written return approval, Partech may reject the return or reduce the credited amount.
Approved credits are normally issued as a credit note. Any refund or credit handling will be based on the payment method, customer account, and order handling for the specific order.
For approved standard returns, credit or refund handling will normally be processed within 14 days after Partech has received and inspected the returned goods.
Wrong, damaged, or defective goods
If you believe that you have received the wrong product, damaged goods, or a defective product, please contact us as soon as possible at:
Please include:
- order number
- item number or product number
- description of the issue
- photos of the product
- photos of the packaging
- photos of the shipping label, if relevant
Claims relating to wrong, damaged, defective, or non-conforming products are handled according to our Terms and Conditions and warranty/claim process.
Please do not return such goods before you have received written instructions from Partech.
Contact
For return requests or questions about this Return Policy, please contact:
Return Policy
Need to return an order? Read how return requests are handled for business customers ordering from Partech Store.
Note
Returns must be approved by Partech in writing before any goods are returned. Please do not return goods to us before you have received written return approval and return instructions from Partech.
This Return Policy explains how return requests are handled for orders placed through www.partech-store.com.
Returns must be approved by Partech in writing before any goods are returned. Please do not return goods to us before you have received written return approval and return instructions from Partech.
This Return Policy should be read together with our Terms and Conditions. In the event of any conflict between this Return Policy and Section 9 of our Terms and Conditions, Section 9 of the Terms and Conditions shall prevail.
Return request window
If you wish to return a product, you must contact us in writing as soon as possible after receiving the goods, and no later than 14 days after receipt.
Return requests should be sent to:
Please include:
- order number
- item number or product number
- quantity you wish to return
- reason for the return request
- photos of the product and packaging, if relevant
Submitting a return request does not automatically mean that the return is accepted. Partech may decide whether and to which extent a return is permissible.
Return approval
If Partech approves a return, we will provide written return approval and practical return instructions.
Goods returned without prior written approval may be rejected.
Any return fee, if applicable, will be stated in the written return approval before the goods are returned. A return fee may be claimed in advance as a condition for allowing the goods to be returned.
Condition of returned goods
Returned goods must normally be:
- unused
- undamaged
- complete
- in original packaging
- packed securely for transport
- returned according to the return instructions provided by Partech
Products that are used, installed, damaged, incomplete, modified, or not returned in acceptable condition may be rejected or credited at a reduced value.
The returned goods remain at the customer’s risk until they have been received by Partech. We recommend using suitable packaging and a traceable shipping method.
Products normally not eligible for return
The following products are normally not eligible for return:
- Order Items, as defined in our Terms and Conditions
- products made to order
- products custom made or customized to customer specifications
- products ordered specifically from our supplier for the customer
- used, installed, damaged, incomplete, or modified products
- products without original packaging, where original packaging is required for resale, identification, or inspection
Partech may still consider a return request at its sole discretion, but such products should not be considered returnable unless Partech has confirmed this in writing.
Return shipping and costs
Unless otherwise agreed in writing, the customer is responsible for:
- arranging return shipping
- paying return shipping costs
- ensuring the goods are properly packed
- ensuring the goods are returned according to the return instructions
Original shipping costs and return shipping costs will not be credited for approved standard returns.
Import duties, VAT, customs clearance fees, and similar charges are handled according to our Terms and Conditions and are normally not credited by Partech.
Inspection and credit
Returned goods will be inspected after they are received by Partech.
Credit will only be issued if the returned goods are received in accordance with the written return approval and this Return Policy.
If the returned goods are not received in acceptable condition, or if the return does not follow the written return approval, Partech may reject the return or reduce the credited amount.
Approved credits are normally issued as a credit note. Any refund or credit handling will be based on the payment method, customer account, and order handling for the specific order.
For approved standard returns, credit or refund handling will normally be processed within 14 days after Partech has received and inspected the returned goods.
Wrong, damaged, or defective goods
If you believe that you have received the wrong product, damaged goods, or a defective product, please contact us as soon as possible at:
Please include:
- order number
- item number or product number
- description of the issue
- photos of the product
- photos of the packaging
- photos of the shipping label, if relevant
Claims relating to wrong, damaged, defective, or non-conforming products are handled according to our Terms and Conditions and warranty/claim process.
Please do not return such goods before you have received written instructions from Partech.
Contact
For return requests or questions about this Return Policy, please contact: